Realizing a potential disaster for their online business, the IT department sought a third-party external monitoring service provider to monitor their e-commerce site 24/7 and identify the issues and dependencies that were causing website outages. After one-minute monitoring each day for 7 days, the following issues were identified: 1. Slow Website Response Dotcom-Monitor found that, although the e commerce site was hosted on a dedicated shared server, during certain times in a day, other applications on the server consumed most of its resources. This led to slow site response. This happened only during certain hours, as the conflicting application was run only a few times a day. ...